Hathway Broadband Helpline and New Call Center Numbers

Hathway is known as one of the best broadband internet service providers which provide high speed internet, and if any downtime, they provide excellent customer care service. You can call hathway services for any of the problems such as “No connectivity”, “Slow browsing”, “Email problems”, “Shiffting of premises”, “Prepaid Plan renewals”, “Postpaid billing issues”, “Service usage”, “Disconnection” or any other queries.

Hathway has alloted contact points for customers where people can contact the hathway services locally. Here are the locations and phone numbers -

  • Delhi (Webtime) – 011-46085777
  • Delhi (Cable Modem) – 011-46085666
  • Faridabad – 011-46085777
  • Noida – 011-46085666
  • Chandigarh – 0172-4643506/4643507
  • Ludhiana – 0161-2406366/6547001/6547002
  • Kanpur – 0512-2532006/2532007
  • Mumbai – (022)-67134600-50
  • Pune – (020)-66030696
  • Nasik – (0253)-2520330
  • Aurangabad – (0240)-6610777
  • Baroda – (0265)-2356468
  • Bangalore – 080-40161616
  • Mysore – 0821-4253344
  • Hyderabad – 044-66989898
  • Chennai – 044-42261313
  • Coimbatore – 0422-4200300
  • Tirupur – 0421-4540040
  • Trichy – 0431-4024488

Hathway broadband services have lately changed the call center numbers, and here are the new call center numbers.

  • Product/Sales Inquiry – 67134545
  • Billing – 67134567
  • Renewals – 67134500

Customer Support -

  • email – helpdesk@hathway.net
  • SMS – By sending to SMS No. 575759
  • Fax – 67134737
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Amit Bhawani is a Professional Blogger & Founder of Advices Media. He has received various awards like the Microsoft Most Valuable Professional Award & Samsung Mobilers Award. He covers more on the subject of value of mobile phones to consumers and gives insights to mobile buyers helping them to buy the right device. Add +Amit Bhawani on Google Plus for more Updates.

78 thoughts on “Hathway Broadband Helpline and New Call Center Numbers

  1. Dear Sir,

    I am dhananjay rane i am facing problem of change of my home but till date not change in broadband connection in hatway net plese look in the matter
    my account no is 258494

    Regards,
    Dhananjay
    9820932588

  2. Worst Internet service provider i have been using hathway since last 18 month every time i buy a six month pack they assure me good service but as soon as your cheque is cleared your internet will be gone. You keep calling the customer care the renewal department & you will get a common reply “AREA KA PROBLEM HAI SIR” even when you send email the reply is ” OUR TECHNICAL DEPARTMENT WILL GET BACK TO YOU SOON” I dont know in how many years.
    My A/c No :82076 . Every time you renew they give your discounts or more days. But ultimately you are cheated.
    Since last 48 days I have been complaining about no connection but they are unable to solve it .
    “PLEASE DONT BUY HATHWAY CONNECTION”
    WORST SERVICE PROVIDERS

  3. I need internet connection particulars and quotation for business purpose…
    For the trichy junction and srirangam location…
    Please forward the details to my mail id…

  4. Hi Ramesh, you are right, but i dont understand why u keep suckin hathway s dick. This is my first day and i am switching on AirTel.

    these bastards are down almost 90% of the time and remaining time u ll get around 40 kbps speed on 256 kbps connection. My previous airtel connection used to giv that much downloading speed, even more then it..

    Hath Way Sucks !!!
    ;)

  5. hey i am having 512kbps connection
    i want to change it from 1mbps connection
    what to do
    512 is upto 4.9.2008 paid 618
    if i change, what happend
    validity period included and amount adjusted
    reply

  6. Pls give me the information for how to get the broadband connection in Baroda (Samata area). pls provide me the your contact detailes which is taking care for that area and explain your plans.

    Regards,
    vijay

  7. Hi this is pavan from hyd. i applied hathway internet connection on 04-08-2008. Mr. Venkatram (09701318794) came and collected the amount of 450/- towords unlimited 128 kbps plan and he told that within 2 days the internet connection will be given. until i didn’t get internet connection. his Team Lead also not lifting the phone his no is 9948525277. before taking the internet connection you are doing these kind of service then what type of service you will give after words. yesterday i tried to talk with the customer care people i waited for at least half an hour but always line is buzy wait for some more time is it the way that your give service to the custmer?

    my contact no 09949509923
    pavan kumar

  8. Hathway promises a lot but delivers nothing…i was previously using tata indicom which gave me very good service..since the tariff rates were cheaper i switched to this..from day 1 it sucks..95% of the time the network is down..if the service is going to continue like this..then hathway is gonna sink

  9. I have Hathway broadband internet connection. I need to setup wireless connectivity. I have a netgear wireless router. I connected to the router successfully and specified the ip address, default gateway and dns servers provided to me by Hathway. I have secured the connected using WPA. However, when I try to test the settings as specified in the router manual, i get page cannot be displayed. Simply put, I am unable to connect to the internet. Has someone ever tried setting up wireless connectivity using Hathway broadband and are there any steps i might be missing. Any assistance would be appreciated.

    Thanks
    Sachin

  10. See their cheapest customer service.

    Hathway Pune
    3rd Floor ,Sterling Plaza
    Above UTI Bank
    Janglee Maharaj Road
    Pune – 411 004
    9520 – 66016060/25533377

    —– Original Message —–
    From: M a n i s h
    Date: Tuesday, November 18, 2008 10:37 am
    Subject: Re: Need address

    > Are you people sleeping ?
    > pathetic guys
    > poor service
    > really you people don;t care abt the customers.
    >
    >
    > Thanks & regards
    > Manish
    > —– Original Message —–
    > From: M a n i s h
    > To: digitalmarketing@hathway.net ;
    > helpline_executive@hathway.net
    > Sent: Friday, November 14, 2008 5:24 PM
    > Subject: Need address
    >
    >
    > Hi The authority,
    >
    > I am a customer of Hathway internet and data com ltd,
    > I would like to know the address of your office located at
    > Bhandarkar road in Pune.
    >
    > Thanks & regards
    > Manish

  11. Anyone in their right senses would neve use hathway after listening to my horrible experience. Details apart, the core of the matter is that worthless customer service, little or no technical infrastructure with my connection being more dead than alive most of the time despite repeated complaints combined with hard to reach helplines lead to one of the worst times I have had with any ISP. Changed to Airtel DSL recently and I am highly satisfied. These guys are professionals.

  12. hai, this is pavan from hyd. my account no is 384369.my mobile num is 9490235873.
    I want to disconnect my internet connection, because of sum problems. so plz disconnect my connection. i hope u will do it bye sir.

  13. Hathway service is not good.

    I have been using Hathway Internet Service for the past 5 months. I have asked for disconnection regarding my service, but the response I get would be very pathetic. I request everybody to not to take Hathway Internet Connection. They will send some mails regarding payment even if the payment is not due. Service is not at all good.

    TOOO WASTE SERVICE, HATHWAY service murdabad.

  14. plz.. disconnect our broadband connection.

    name and address:: vamshidher flat no. 306″a” block,
    surya towers. snehapuri colony,nacharam,hyd.

    receipt no.54364

  15. hi to all
    this is very worest and worest service i never seen before.. even airtel is more better then this bleady and bleady service. i taken net connection for 128 kbps on 26th dec 2008 . they came and taken the cheque 450 rupees later .i got cable wire and modem but no net yharr. if i call to customer care they will give untill phone kept. later again if i kept the phone no net…. i again call to the executive upto 30th they not came on 30th night they came to home at that time net came requlary but speed is very bad….i asked they speed is too bad then they answered increase your net ..today they given the bill of last month. what we have to do this bleady hathway …
    my customer care number is 416545.

    regards
    amareswari

  16. hi.
    as i have a hathway internet connection bearing account no :366109.as i am facing lot of problem through hathway so i would like to withdraw the connection ASAP.request u to please remove the connection and the payment of Rs.890/- will be paid on 16.03.2009.request u to please remove the net connection.

  17. the account no.317465 in the name of sujeeth kumar (which was feed as sanjeeth kumar)was cancelled long before some where in august 2008 .There was no due in the name of this account .But we still are receiving the bill of this deleted account .we hope this doesn’t happen again.

  18. sir
    my name is srinivasarao.i am connect your internet services in 3 month i pay money.that months are completed please remove my internet services my id:412887
    near P.R.R LAW COLLAGE,ammerpet,hyderabad.

  19. disconnect my inter net connection from the month of april onwords because of i got job in chenni
    my account number:371201

  20. this is the 3rd time i am keeping u people the mail 2 disconnect my account we did it on 11th-feb-2009.

  21. plz.. disconnect our broadband connection

    my account num:382517.

    ch.venkateswrarao,
    plot no 114,d:no:g3,
    bhaghyanagar colony,opp kphb,
    kukatpally,hyd.

  22. Renewal of my Hathway Account 440964, CITY- Pune, CMTS- PUNE

    Hathway people are very lazy and are not responding to me for last one week. The Hathway person promises to collect the renewal money from my home and never comes for collection. Gives fake reasons like the address is not correct, nobody was at home etc.

    The intention is very clear that they are interested in lapse of my balance download.

    It is worst service.

  23. I want to disconnect the Hathway Net Service
    as it is not getting connected from past 15 days and and no response of the complaint launched by customers so i want to disconnect it from today onwards.
    I already paid the amount till the month of june.
    plz disconnect it from today onwards
    adress is c/o Rakhi Surendra
    house no-65
    14th cross, 9th main road,
    CMH Road, IInd stage Indiranagar,
    Bangalore-38

  24. Hathway customer ppl are very careless and rude.. they dont respond properly!! They give wrong usage details just to make money..
    almost twice than that we use..

  25. Hathway customer care ppl are very careless and rude.. they dont respond properly!! They give wrong usage details just to make money..
    almost twice than that we use..

  26. hathway is good for me.but why they do such thing i dont know.6month has been over by using hathway first 2 month was like that its best.but after that if u use just for 5 min in a day they will show u have used 15mb and all without downloading anything.and if u not sit on net for a day they will automatically cut our 1 to 2 mb i dont know is there a ghost using my net or they have got mad.if u call in a call centre it will show they r busy there is nothing like that they just show that they r busy by not picking up the phones.hathway is going mess by themself.my acc no is.473726

  27. i have hathway internet broadband conection mr. shakil came to us for monthly bii collection. i told him to come for bill upto 10th of every month but never come before 10th please tell him to collect regularly
    if any facility for online payment please inform accordingly

  28. hi, this is jaikishan and i want to change the package(plan)to unlimited downloading with 256kbps-1m-Rs.770 for 24hrs. so please send your collectlion or technical screw for my querry.TQs.

  29. Hathway is the worst broadband connection provider, since the customer care and connection will not be available most of the time. However they will charge you more than what you supposed to be.

  30. OUR REF: FGN /SNT/STBYOUR REF.

    DEAR BENEFICIARY:

    THIS IS TO OFFICIALLY INFORM YOU THAT WE HAVE VERIFIED YOUR FILE AND IN
    RESPECT OF YOUR INHERITANCE FUND RECOVERED BY THE CENTRAL BANK FROM THE
    DEPOSITED BANK.AFTER THE CENTRAL BANK AUDIT THIS ECONOMIC YEAR A TOTAL PART
    PAYMENT OF 850.000.00, USD HAS BEEN APPROVED TO BE PAID TO YOUR FAMILY.
    RIGHT NOW WE HAVE ARRANGED YOUR PAYMENT THROUGH OUR SWIFT CARD PAYMENT CENTER
    ASIA PACIFIC THAT IS THE LATEST INSTRUCTION FROM MR.PRESIDENT,UMARU YAR’ADUA
    (GCFR) FEDERAL REPUBLIC OF NIGERIA AND THE FBI.

    THIS CARD CENTER WILL SEND YOU AN ATM CARD WHICH YOU WILL USE TO WITHDRAW
    YOUR MONEY IN ANY ATM MACHINE IN ANY PART OF THE WORLD, BUT THE MAXIMUM IS
    $5000 USD PER DAY, SO IF YOU LIKE TO RECEIVE YOUR FUND THIS WAY PLEASE LET US
    KNOW BY CONTACTING THE INTERNATIONAL REMITTANCE DEPARTMENT CARD PAYMENT
    CENTER.

    SEND THE FOLLOWING INFORMATION DIRECTLY TO THE MINISTRY OF FINANCE

    Mr.TUNDE ADAMU
    E mail:plfa_2010@live.com
    Phone +234-7057925649

    1. YOUR FULL NAME:
    2. PHONE AND FAX NUMBER:
    3. ADDRESS WERE YOU WANT THEM TO SEND THE ATM CARD:
    4. YOUR AGE AND CURRENT OCCUPATION:

    KINDEST REGARDS,

    ALHAJI MANSUR MUHTAR
    HONORABLE MINISTER OF FINANCE.

  31. hi..
    u having any quaries abt internet and service issues and biling issues u just call customer care.the customer care no.(this is only for hyderabad pepoples)040-66989898 ..so u just call this no..the customer care peoples definatelly assit you…so u having any related quaries send to this mail id sravanlight@yahoo.co.in….
    thank you

  32. This is saba shaikh user of hatway internet want to churn your service because of poor service ,my account no. is 479859 and the account is registered on my sister’s name Mariam bi shaikh .I know i have a outstanding payment of 420/- but it can be adjust in my deposit amount & collect the instrument also .And if any problem is there you can call me on my no.9619090703/24451880 ,its a request plz send your mail soon or call me .

    Regards,
    saba shaikh

  33. I am venkatesh…. i am facing problem of change of my home but till date not change in broadband connection in hatway net please look in the matter

    my account number is
    618397

    regards
    venkatesh
    9885922932

  34. My account No. is 24577. I cannot get your phone No. I think it is changed. I have been calling 40161616 and I get a reply saying cannot find the No.

    My internet is very slow and I want someone to look into it. please help as early as possible. Thank you.

  35. please don’t get hathway connection. Services are very bad and customer caer can not rectify internet problem. I am facing hathway internet connection problem from last 1 month. I have complained about it many times and nobody take it seriously. please if anybody going to take hathway connection don’t take it.

  36. my iternet is not working since last night what should i do i kindly request u to send some person at my place and sort out my problem i’ll be thankful if done as soon as possible so.

  37. This is ashok kumar lalwani. I Want to disconnect the hathway internet connection due to slow working and technical problems. WE have down payment that is security deposit of Rs.1000/- which is refundable. so i request you to disconnect the connection immediately and refund me my Rs 1000/- amount immediately by sending the representative.

    my account number is – 570133

    regards
    Ashok Kumar Lalwani.
    9440557739

  38. My A/c no is 671813.

    I am not getting proper response from your call center.

    Since 10-Sep-2010, I am calling them and sending e-mail to them.

    I had requested them to extend internet cable, so that it can reach my laptop. I cannot shift laptop, because of power point.

    Till today no response and no help provided.

    Regards,
    Deepak
    Conatct : +91-9867705932

  39. WHENEVER I CALL ON 67134600 THE HATHWAY EXECUTIVES ARE BUSY. THEY NEVER ALLOW ME TO TALK TO THEIR EXECUTIVES. I HAD EXPRESSWAY 1024 PLAN AND I COULDNOT COMPLETELY USE 4GB IN 4 MONTHS. THERE IS STILL 2344MB LEFT. CAN THEY CARRY FORWARD IT TO THE NEXT MONTH??
    MY ACCOUNT NO. IS 566799. CAN ANY1 HELP ME.

    THANXX

  40. hathway has hopeless customer service. Either they will keep u on hold for hours together or ensure that you are never able to speak to their customer service people.

    After i changed my plan i was sent incorrect bills for two months based on my previous plan. I called them twice and instead of revising the bill and sending the updated bill they promptly disconnected my connection. After followup i got the updated bill.

    After payment of the bill i could not get through them for a week through the call centers numbers given by them. Just to get my account activated i had to wait for a week.

  41. hai my customer code s 655437 i request you to stop the broadband signaling has we are shifting our house soon…………. do it quicklyyyyyyyyyyyyyyyyyyyyyyyyyyyyy,thank uuuuuuuu….

  42. my A/c no 682002 . my net speed decreased . actual speed 512 kbps with 500/month package, now we are getting 200kbps, why? please rectify my prob as earl as possible

    your customer
    a.venkatprasad
    A/C 682002

  43. I am trying to call customer call center as I cannot get internet connection. But there is no response from call center – its only ringing at the other end. Is this the service that is provided

  44. Message on my screen is you are subjected to authentication for internet access.
    Please call service provider ? ? ?
    What kind of message is this

  45. Hello All,

    If you are reading this that means you are either one of the customers of Hathway or wannabe.

    Well my dear freinds dont be in that tangle Hathway sucks when I mean sucks it really means that as the service is really poor and connectivity issues are on daily basis. I wish I should have bought the 3G net connects as they cost you the same if you compare the cost of the payment to hathway or any braodband company + your waste of time + the cost of phone calls/emails/sms = the cost of the 3G data cards

    take a good decision

  46. i want to disconnect hathway net service frm today from my present address and want to transfer it to my new address C/12 1st floor Kamal co op housing soc model town four bungalow andheri west mumbai 53
    frm 20th may. My account no is 626558
    in case any query pls contact me on my no 9819038758
    pls do the needfull

  47. I wanted to connect with Hathway broadband service but because of less information about the helpline number i am unable to get it on track, will any one can forward me contact number of Hathway agent who is working for wakad area pune mh.
    Thank you..

  48. Hi,
    I have been facing hard time to use my net…..It is very slow and your helpline number is not reachable. I did send you several email in order to gt this problem rectify. So far no action been taken.
    Now i want to quite using this service and please let me know the procedure of it along with my outstanding.Please contact me on 7838-088-106
    Thanks
    Varun Singh

  49. My A/c no.is 796828 ,Speed is very slow and your helpline number is always busy,it is frustrating i feel it was a wrong decision to choose Hathway.

    I hope i will get response.

    Regards
    Vineet.

  50. Dear Srvice provider,

    My a/C No is 737986,the Connectivity is not restored for the past 6day`s the TATA & the Toll free no`s are not responding.I have paid u a prepaid amount of Rs3,500/-.I have registered a complaint with Helpdesk Email Id too ,All is in Vain.
    My adress is
    F/305,Mangeshi Dream City,
    Jail Road,
    Nr Bhagirathi Nagar,
    Kalyan West
    Mob:9833376733

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